New Zealand Accommodation Guide : Book New Zealand Motels, New Zealand Hotels, Apartments, and B&Bs Online. Powered by Jasons Travel Media

FAQ: Frequently Asked Questions


Booking & Reservations

Can I book online? Is there a booking fee? If so, why? How secure is Jasons and Holiday Guide? How do I cancel or change a reservation? Will Holiday Guide/Jasons charge my credit/debit card? How long will my credit card details be retained? What currency are prices displayed in? Is there a minimum age requirement for booking? Can I make special requests when I book?

Check-In and Stay

Will I need to provide ID in order to check in? Will I need to supply my credit card details upon check-in? What happens if I do not turn up at my booked accommodation? What's included in the price? Can I check-in early / check-out late? What happens if I check-in later than advised on my reservation?

Complaints

What if the type or quality of accommodation you are given is different to what you booked? The property was very noisy - am I entitled to a refund? Can the accommodation supplier cancel my booking? I have a complaint to make about the property we booked - who is the best person to complain to? I have a question about the motel/hotel I have booked?

Accommodation Suppliers / Members

How much does it cost to list on Holiday Guide or Jasons? What are my Log In details? Can I change my Log In details? My listing is suspended and I want it re-enabled. How many listings can I have? Can I use my Holiday Guide or Jasons listing as my own website? If I use your online booking service what websites will my property be displayed on? Do I have to setup my own listing on Holiday Guide? Do I have to set up my own listing on Jasons?

About Us

Who owns Holiday Guide and Jasons? Will you link to our website? Will you link to our online booking / reservation system? Will you link to our front desk reservation system (PMS)? I am a Travel Agent / iSite - can I earn commission on bookings made through Holiday Guide?

New Zealand Accommodation Travel and Holiday Guide © Jasons Travel Media Ltd 2009
New Zealand Accommodation, Motels, Hotels and Holiday Parks

Holiday Guide is the ideal place to find and book New Zealand Accommodation, New Zealand Motels, New Zealand Apartments,
New Zealand Hotels, New Zealand B&Bs, Homestays, Farmstays, Campsites & New Zealand Holiday Parks.